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Return & Refund Policy

Return or Exchange of Product(s)


•        Yinni Baby Store reserves the right of a no cash back policy (non-refundable in cash), a voucher will be issued should the customer decide not to take an immediate exchange.

•        Items will only be exchanged within a 14-day period.

•        No exchange or return will be granted without proof of purchase.

•        No voucher will be exchanged for cash and no change will be issued from the voucher.

•        Exchanges will be done on the price the customer paid - unless there has been a national price decrease due to end of ranges, this will be handled on an individual basis and may result in a lower returns value.

•        Products that are found to be faulty or misrepresented by the manufacturer - all returns of this nature will abide by the manufacturer or importers returns policy. Both Yinni Baby Store and suppliers reserve the right to test all items before any decision is made with regards to the return/exchange.


Exclusions of the condition of Returns Policy

•        The item was not used for the intended purpose of the product.

•        Instructions of the product were not followed.

•        Products damaged due to negligence.

•        Products not in sealed, original, undamaged packaging - this includes items assembled.

•        Where the products are perishable or will expire rapidly.

•        Where the products by reason of their nature cannot be returned; this includes but is not limited to all items of a hygienic nature, breast pumps, potties, as well as safety products including but not limited to, oral care or accessories.

•        Any “end of range” items.

•        Items tested and found to be in working order.

•        Change of Mind will not be entitled for return policy.


Yinni Baby Store returns policy is designed to ensure that our customers are assured that our products are safe for all. Should you have any question(s) or doubt(s), please do not hesitate to contact us at